Why choose Zero Car?
- Full insurance included with ZERO excess
- Roadside assistance included with Zero excess
- Keybox pick up and automated rental process
- No lines and no waiting time
- Pick your car and thats it
- Simply book fly drive
Frequently Asked Questions
To make your travel preparation easier Zero Car has collected frequently asked questions from our thousands of customers and made the answers available here at our website.
Before I Book
- You will not need to present any documents when you pick up the car. You will go through online check-in before you arrive to Iceland. In the online check-in you must provide driver license information and credit card information for security. The provider will not hold any deposit on your card while you have the car
- The minimum age for renting a car with our provider is 20 years of age. Renter must be 20 years of age to rent a vehicle at Zero Car. To rent a large size SUV or a passenger car the renter must be 23 years of age.
We only accept online payments. We accept all major credit cards and debit cards.
Cash Payments are not accepted.
- All insurances (CDW,SCDW,TP,GP,SAAP and Zero liability insurance)
- Roadside assistance waiver included
- Unlimited kilometres
- 24% VAT
- Government Mandatory Road Tax
To rent a car with Zero Car Rental the renter/driver must be at least 20 years old and shall have held a valid driving license for at least one year before renting the vehicle and must present the license when signing the Rental Agreement. To rent a large size SUV or a passenger car the renter must be 23 years of age.
In addition to that we require the driving license do have Roman alphabet (not Arabic, Chinese or Cyrillic scripts )but if not, an International Driving License is required.
- The provider does not hold a deposit from our customers while they have the rental car. In the Online Check-in process an imprint of the credit card is hold as a guarantee. If the renter does not have a credit card 16-digit number debit card is accepted.
- You have to rent the car for minimum of 48 hours
- Zero excess is included in our prices. You do not have to decide on expensive insurances anymore.
- No, all insurances are included in the price
- The provider for Zerocar.is is Blue Car Rental, a local car rental founded in 2010. We work with local car rental simply because of their quality. They have the newest car fleet, great cars and quality service. They are the only car rental who offer a modern car rental service with online check-in which avoids the most complained thing regarding car rental service – the waiting time!
- We do accept 16-digit number debit cards both for payment and as a guarantee while the car is in your possession. Keep in mind that we do not block any amount from our customers cards.
The Roadside Assistance Waiver is included in the price of your rental, reducing the amount for assistance required due to a breakdown, accident, damage, or other reasons that are the driver’s/renter’s responsibility to ZERO.
Zero Car offers 24/7 roadside and breakdown assistance through our phone number +354 773-7070. We work with service partners across the country to assist in case of breakdowns, accidents, damages, or other incidents requiring support. If a replacement car is needed, Zero Car will provide one as quickly as possible.
The kilometer road tax is a government-mandated road usage fee introduced in Iceland. It applies to all vehicles, including rental cars, and helps fund road maintenance and infrastructure. It is not a Zero Car fee and is required by Icelandic law.
Instead of charging per kilometer driven, Zero Car applies a fixed daily kilometer rate. This means you pay a predictable daily amount rather than being charged based on how far you drive. The goal is to keep pricing fair, simple, and fully transparent.
No. Your kilometer road tax is calculated as a daily rate and does not change based on the distance you drive. There is no tracking-based surcharge and no surprise fee at drop-off. You know the cost upfront before your trip begins.
All payments are charged in Icelandic krona (ISK). We do not offer payments in other currencies. Your bank or card provider will handle any currency conversion automatically.
Our fleet is modern and carefully maintained. Most of our vehicles are new or very recent models to ensure reliability, comfort, and the latest safety features. In some cases, we also offer used vehicles as a more budget-friendly option. When a vehicle is used, it is always clearly marked as such during the booking process so you know exactly what you are reserving. All cars in our fleet, whether new or used, are thoroughly inspected and maintained to meet our quality standards.
Extras and Equipment
- Roof box is the perfect solution if you need some extra space for your luggage or equipment. The roof box are 410 liters with a dimension of 175x85x45 and can carry up to 50 kg.
- It all depends on the car you are renting and your luggage. The rule of thumb is that 2-3 medium sized luggage can fit to the smallest car option. Mid-sized cars can carry up to 4 luggage. The larger cars can carry up to 5 luggage. Keep in mind that his all depends on the size and shape of the luggage. If you are renting a 7 seated vehicle and there are 7 passengers the luggage space is minimum. You only fit around 2-3 medium sized luggage to the trunk when both trunk seats are in use. We recommend adding a roof box for more luggage space.
- All rental cars come with studded winter tires from November 1st to April 15th. Studded winter tires are not allowed by Icelandic laws on a different period.
Some of our cars have heated seats yes, but it depends on the make and model.
- All cars come with USB, Bluetooth, and AUX ports
- Our 4G WIFI portable device is perfect for staying connected on your trip. You can connect up to 10 devices to the network with unlimited data. Share your unique Icelandic experience with friends and family at home. Stay updated on the latest news and weather conditions. The 4G WIFI will make your life easier on the road !
- Only available for 7 seated vehicles
After I Book
- We have listed similar options if there is any for each selection. You will be provided with the booked vehicle or a similar option. In case of any troubles, we guarantee similar option or an upgrade without additional cost. If you book vehicle with automatic transmission you will receive one.
- You can simply modify your booking at our website. Simply log in to your booking area and modify it.
After you pick up your car, we do not offer refunds for unused or partially used rental days.
If you modify your booking at least 48 hours before pickup, we will refund the price difference, provided the booking is a pay-later or refundable option.
Non-refundable bookings are not eligible for refunds.- We have two offices, located at Keflavík International Airport and Downtown Reykjavík City. You can find more detailed information under deliveries at our website.
- Keflavík International Airport office: You can collect the keys at any time as the key box is available 24/7. If further assistance is needed there will be a staff member at the office from 6:00 am until 2:00 am. Reykjavík City office: You can collect the keys at any time as the key box is available 24/7. If further assistance is needed there will be a staff member in the office from 8:00 am until 6:00 pm. If you need assistance you can reach us by phone 24/7 or via e-mail: - Phone: +354-773-7070 - E-mail: info@zerocar.is
- Our emergency breakdown assistance service is open 24/7. If you have any problems do not hesitate to call the provider. They have excellent customer service. The number is +354 773-7070 If there are any injuries, we ask you to call 112 before you reach contact the provider.
There is a toll fee, for Vaðlaheiðargöng which is located up north, near Akureyri City. The fee is 2.152 ISK and is paid through app or website: www.veggjald.is There are few places where you need to pay for parking such as; Downtown Reykjavík city, Akureyri, Þingvellir þjóðgarður. Make sure to complete the payment to avoid being fined or charged related cost.
- You can cancel your booking through manage booking. If there are less than 7 days until your pick up you need to send us an e-mail info@zerocar.is
Refundable Pay Now
You pay in full at the time of booking. If you cancel before the deadline, we return the entire amount to your card.Non Refundable Pay Now
You pay in full when booking. This rate cannot be refunded if you cancel or do not arrive.Pay Later
You pay nothing today. You settle the full amount at pickup, and you can cancel anytime before your arrival without fees.- If you have an accident, we ask you to fill out the accident report located in the car. You will need to get the signature from all drivers involved in the accident. When you return the car, we ask you to return the car report to our staff members on site. Keep in mind that in case of damage on the car the accident report is necessary! You will not be charge for the damages as our prices include zero excess insurance. If anyone is injured, we ask you to call 112 (emergency service) straight away.
After completing your online check-in, you can receive a wallet pass straight to your phone. Your pass includes a unique QR code that helps streamline your arrival at our Zero Car office. Simply scan the QR code when you arrive, and you’ll be directed to the correct line right away. It’s a quick and convenient way to begin your sustainable journey with Zero Car Rental.
Deliveries
- Before you arrive we ask you to finish our online check in. the online check-in will walk you through our safety and rental terms. After you have finished your online check-in we will send you an access code before you pick up your car. You than use the access code to pick up your car key at the key box. The car will be parked outside the office and if you had ordered any extras they will be in the car
- 30-60 minutes before your pickup time, you will receive an e-mail with the code you use to open the key box. The car will be waiting for you outside our offices and if you ordered any extras they will be in the car
- We recommend you to return the car 1,5 - 2 hours before your flight. You should drop off all the passengers at the airport before returning the car. As all insurances are included with Zero deductible you can simply return the car and leave. If there have been any damages on the rental car while it was in your possession we recommend you to arrive a little earlier as we need to see if the accident report has been filled out correctly.
- You´re in luck. As all insurances are included and the deductible is Zero, you have the option to return the keys in a key box outside Blue Car Rental opening hours. You will receive confirmation the morning after the return.
- All rentals are picked up in the key box. There will be staff members on site if you need any assistance with the key box or have any questions.
- After you pick up the car, we will send you condition report of the car. If you do not see the damage on the condition report, you can contact the provider to have it added to the report or simply take photo and send it to the provider.